Refund policy

At Trendo Loft, we aim to ensure that you are fully satisfied with your purchase. If you are not completely happy with your order, we are here to help with a smooth and fair return and refund process.

1. Returns

We accept returns under the following conditions:

The item must be returned within 14 days of delivery
The item must be unused, undamaged, and in original packaging
All accessories, manuals, and original components must be included
Proof of purchase is required

Items that show signs of use, damage, or missing parts may not be eligible for return.

2. Non-Returnable Items

Certain items cannot be returned, including:

Items marked as final sale or clearance
Products damaged due to misuse or improper handling
Items returned after the return period has expired

3. Refunds

Once we receive and inspect your returned item:

We will notify you about the approval or rejection of your refund
If approved, your refund will be processed to your original payment method
Refunds are usually processed within 5–10 business days

Shipping costs are non-refundable unless the item is faulty or incorrect.

4. Exchanges

We only replace items if they are:

Defective or damaged upon arrival
Incorrect item received

If you need an exchange, please contact us immediately.

5. Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect
We recommend using a tracked shipping service to ensure safe return delivery