Refund policy
At Trendoloft, we want you to love your fragrance. Because perfumes are personal-care/hygiene products, our return policy has specific conditions outlined below — please read carefully before purchasing.
Returns
Due to the nature of fragrance products, we only accept returns on unopened, unused, and unsealed items in their original packaging, within 14 days of delivery.
We cannot accept returns on:
- Opened or used perfume bottles
- Items without original packaging/seal
- Gift sets where any item has been opened
- Sale, clearance, or final-sale items
- Free gifts or promotional items
How to Start a Return
- Email [support@trendoloft.com] with your order number and reason for return within 14 days of delivery
- We'll review your request and send a return authorization + shipping instructions if approved
- Ship the item back in its original, unopened packaging
- Once received and inspected, we'll process your refund within 5-7 business days
Return shipping costs are the customer's responsibility unless the return is due to our error (wrong item shipped, damaged/defective product).
Damaged or Defective Items
If your order arrives damaged, leaking, or defective, contact us within 48 hours of delivery with photos of the damaged item and packaging. We'll offer a free replacement or full refund — no return shipping required in these cases.
Wrong Item Received
If we shipped you the wrong product, contact us within 48 hours and we'll arrange a free exchange or refund, including covering return shipping.
Refunds
Once your return is approved and received, refunds are issued to your original payment method within 5-7 business days. You'll receive an email confirmation once processed. Please note it may take an additional 3-10 business days for the refund to reflect on your bank/card statement, depending on your bank.
Order Cancellations
Orders can be cancelled or modified within 1 hour of placement by contacting [support@trendoloft.com]. After this window, orders enter processing and cannot be changed or cancelled.
Exchanges
We currently do not offer direct exchanges. If you'd like a different scent or size, please initiate a return (per the policy above) and place a new order.
Questions?
Contact us at [support@trendoloft.com] and our team will be happy to help.