Privacy policy

This Privacy Policy describes how Trendoloft ("we," "us," or "our") collects, uses, and discloses your personal information when you visit or make a purchase from trendoloft.com (the "Site").

Information We Collect

Information you provide to us:

  • Contact details (name, email address, phone number, shipping/billing address)
  • Payment information (processed securely through Shopify Payments/PayPal — we do not store full card details on our servers)
  • Order history and preferences
  • Any information you submit through contact forms, reviews, or customer support

Information collected automatically:

  • Device and browser information
  • IP address and approximate location
  • Pages viewed, time spent on site, referring URLs
  • Cookies and similar tracking technologies (see Cookie section below)

How We Use Your Information

We use your personal information to:

  • Process and fulfill orders, including payment, shipping, and customer notifications
  • Communicate with you about your order, account, or customer service inquiries
  • Send marketing emails/SMS (only if you've opted in — you can unsubscribe anytime)
  • Improve our website, products, and customer experience
  • Detect and prevent fraud or unauthorized transactions
  • Comply with legal obligations

Cookies & Tracking Technologies

We use cookies and similar technologies (including Google Analytics and Meta/Facebook Pixel) to understand site usage, remember your cart, and deliver relevant advertising. You can control cookies through your browser settings. Disabling cookies may affect site functionality.

Sharing Your Information

We do not sell your personal information. We share information only with:

  • Service providers who help us operate the store (payment processors, shipping carriers, email marketing platforms, analytics providers)
  • Law enforcement or regulators, when required by law
  • A successor entity in the event of a merger, acquisition, or sale of assets

Your Rights

Depending on your state of residence (e.g., California under CCPA/CPRA), you may have the right to:

  • Request access to the personal data we hold about you
  • Request correction or deletion of your data
  • Opt out of the sale/sharing of personal information (we do not sell data)
  • Request a copy of your data in a portable format

To exercise these rights, contact us at [support@trendoloft.com].

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Children's Privacy

Our Site is not intended for individuals under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

For questions about this Privacy Policy.

Email: support@trendoloft.com